Reference

How 1xskybet Handles Your Personal Information

Your account data belongs to you. We collect only what we need to run your account, process deposits through bKash, Nagad, and Rocket, and keep your sessions secure — and we are clear about every step.

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1xskybet How 1xskybet Handles Your Personal Information
1xskybet What Our Privacy Practices Cover

What Our Privacy Practices Cover

When you open an account with us, we collect your registration details, device information, and transaction records tied to your bKash, Nagad, or Rocket payments. This data is used strictly to verify your identity, process withdrawals, and flag unusual account activity. We do not sell your information to third parties. Session data from your mobile browser or app is stored temporarily to

keep your lobby state intact between visits. Players in Dhaka and elsewhere can request a copy of their stored data through the account settings panel at any time. Retention periods follow applicable data protection standards, and we delete inactive account data on a rolling schedule.

Get Help With Privacy Questions

If something about your data or account privacy is unclear, our support team can walk you through it directly. Reach us through any of the channels below — we handle data queries the same way we handle payment issues: promptly and without runaround.

Live Chat Open the chat widget from your account dashboard. Privacy and data queries are handled by the same team that manages bKash and Nagad payment support, so you get a direct answer.
Email Support Send your data request or privacy concern to our support address. Include your registered account ID so we can locate your records and respond without unnecessary back-and-forth.
Account Settings Panel Many privacy actions — downloading your data, reviewing stored details, updating consent preferences — are available directly inside your account settings without needing to contact support.

How We Keep Your Data Safe

We apply layered security measures across every part of the account and payment flow. These are not checkbox items — they are the operational standards we hold ourselves to so your information stays where it belongs.

SSL Encryption All data exchanged between your device and our servers travels over SSL-encrypted connections. This covers login, registration, and every bKash, Nagad, or Rocket transaction you initiate.
Access Controls Only authorised internal teams can access account records, and only for defined purposes such as identity verification or withdrawal processing. Access logs are reviewed on a regular basis.
Payment Data Isolation Your mobile wallet credentials — bKash PIN, Nagad account number, Rocket details — are never stored on our platform. Transactions are processed through the wallet provider's own secure channel.
Data Minimisation We collect the minimum information needed to run your account. If a data point is not required for account operation, verification, or legal compliance, we do not ask for it or retain it.

Privacy Terms Explained

A quick reference for the data and privacy terms you will encounter in our policy documents and account settings.

01
What is personal data?

Personal data is any information that can identify you — your name, email address, phone number, or account ID. It includes transaction records linked to your bKash or Nagad wallet.

02
What does data processing mean?

Data processing covers any action taken with your information: collecting it, storing it, using it to verify your identity, or deleting it when your account is closed or inactive.

03
What is a data controller?

The data controller is the entity that decides why and how your personal data is used. For your 1xskybet account, that is the platform operator responsible for your region.

04
What is consent in a privacy context?

Consent means you have actively agreed to a specific use of your data. You can withdraw consent for non-essential data uses at any time through your account settings panel.

05
What is a data retention period?

The retention period is how long we keep your account records after your last activity. After this window, data is deleted or anonymised unless legal obligations require us to hold it longer.

06
What does KYC mean?

KYC stands for Know Your Customer — the identity verification process. We use it to confirm your details before processing withdrawals, in line with standard account security requirements.

Your Privacy Questions Answered

Real questions about how your data works on this platform, answered plainly.

We collect your name, contact details, date of birth, and the mobile wallet information you use for deposits. Device and session data is also logged to protect your account from unauthorised access.

Your wallet credentials are processed directly through the respective payment provider. We receive only a transaction confirmation and reference number — your PIN and wallet login details never pass through our servers.

Yes. Log into your account, go to the settings panel, and submit a data access request. We will compile your stored records and make them available within the timeframe required by applicable data standards.

Access is restricted to authorised staff handling account verification, payment processing, or security reviews. No one outside those defined roles can view your personal records, and all access is logged.

Most details can be updated directly in your account profile. For changes to identity documents or verified information, contact support via live chat or email with your account ID and the correction needed.

We do not sell your data. We share information only with payment processors like bKash and Nagad, identity verification services, and where required by law in your eligible region — nothing beyond that.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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